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Refund Policy

We want to clarify our policy on refunds so that there is no confusion. Please read these terms carefully BEFORE making your purchase with us.


Please read this policy:

Acceptable grounds for issuing a refund

You are eligible for a refund:-

  1. If you did not download any commercial component from our site, you did not request support and requested your refund within 14 days of the date your invoice was issued. Exception: If all of the above conditions are met and you have paid GST but request a refund request after the end of the calendar month of the date of your invoice you will not be refunded your GST.
  2. The product you subscribed to is discontinued within 14 days of the date of your subscription, no matter if you have downloaded the software or asked for support. Exception: this does not apply to us dropping support for a particular version of Joomla!, PHP or any other server-side or client-side software. Excepted cases are not eligible for refund.
  3. Stolen credit card, PayPal account or other form of payment or financial instrument used to pay for the subscription. In this case we kindly request that you ask for a refund instead of filing a chargeback request with PayPal or your bank. Chargebacks requests with PayPal or your bank will lead to your account being permanently blocked and flagged as fraudulent across an extended network of Joomla-related businesses.
  4. It is impossible for us to test our software on every server platform and every server configuration it may encounter. Therefore, if our support staff is unable to get our software up and running on your server within the first 14 days after purchase, we will happily give you a refund. You will need to provide us with full access to your FTP, MySQL, and Joomla Admin consoles in order for us to fully debug and install the software. If you cannot provide us this access in a timely and cooperative manner, then we will not be able to give you a refund.

All requests for refund MUST be initiated through our Contact Us page within the refund period.

We do not issue refunds under the following circumstances:-

  • Your client didn't go for it
  • You've changed your mind
  • You've decided our product is "Not what I need"
  • You've decided to stop using Joomla
  • Your server does not meet minimum system requirements
  • You don't have the time to implement our products on your site
  • You've found a different solution
  • You made some customizations and modifications and now our product isn't working
  • Your purchase is older than 14 days (no exceptions)
  • You experience script conflicts with other 3rd party software connected to or installed on your Joomla website (Templates, Components, Modules, and Plugins).

Termination without refund

We reserve the right to terminate accounts without refund or prior notice if you violate our published terms of service or become verbally abusive to our staff, other users of our site or our associates. In case such a user tries to resubscribe to our site we reserve the right to terminate his/her account without a refund or prior notice and block his/her IP address.

Account termination

The Buyer understands that access to the support forum, downloads, and documentation terminates when the refund is processed.

Refund processing

Refunds are processed by the same payment processor you used to subscribe. Refunds are issued up to 7 business days after they are requested. The actual date of receiving the refund depends on the payment processor and the method of payment. Usually refunds via PayPal are credited within a few hours and refunds through a credit card company may take up to two months. This period of time is outside our control.

Updates to this policy

This refund policy can be updated at any time, without prior notice and is applicable immediately and retroactively for all subscriptions and subscribers. It is considered an integral part of our Terms of Service and its acceptance is mandatory for all users.

Information

PO Box 3673
Marsfield
Sydney, NSW 2122

+61 (415) 277-055

Marathon Software Pty Ltd is a company registered with the Australian Securities and Investment Commission

About Us

Business Hours

Monday
08:30 - 18:00
Tuesday
08:30 - 18:00
Wednesday
08:30 - 18:00
Thursday
08:30 - 18:00
Friday
08:30 - 18:00
Saturday
CLOSED
Sunday
CLOSED

Support Policy

We have a VERY simple support policy.

  • Support for our products is only provided to subscribers with a valid subscription
  • Support does NOT include product customisation advise. This is considered consulting and is available at commercial rates.
  • Support is NOT provided via email, phone, skype or social media.

Thanks for choosing our products!

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