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In order to qualify for technical support, you need to have an active product subscription or be an existing consulting client.


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Support Desk

Submit a Support Desk ticket


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Online Chat

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Required Information

At a minimum, you must include the following details with every support request: -

  • Your name
  • Client name
  • Product name
  • Any session logs and/or error messages
We encourage you to ask pre-sales questions BEFORE buying our products.
Technical support requests from people with expired product subscriptions will be ignored.

Business Hours

  • Monday - Friday:
    (Excluding Public Holidays)
    08:30 - 17:30
  • Saturday - Sunday:
All times are in Australian Eastern Standard Time (AEST)