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Support

In order to qualify for technical support, you need to have an active product subscription or be an existing consulting client.

Phone

Grab your phone and call us
+61 (2) 9998-8220

Support Desk

Submit a Support Desk ticket
Submit Ticket

Email

Send us an email
General
ACCPAC

Online Chat

Use our online chat bot
See below

Required Information

At a minimum, you must include the following details with every support request: -

  • Your name
  • Client name
  • Product name
  • Any session logs and/or error messages
We encourage you to ask pre-sales questions BEFORE buying our products.
Technical support requests from people with expired product subscriptions will be ignored.

Business Hours

  • Monday - Friday:
    (Excluding Public Holidays)
    08:30 - 17:30
  • Saturday - Sunday:
    Closed
All times are in Australian Eastern Standard Time (AEST)